If there is a problem with anything you buy from us, please let us know as soon as possible.
We will offer equivalent replacement, or, if you prefer, refund your money. Faulty products can be exchanged for alternative products only by prior agreement.
This guarantee does not cover items made for custom orders,
although if we consider that custom order can be resold, we will accept it for refund.
This guarantee does not cover any items with discounted sales price, as some of these are discounted
because they are slightly differ from our normal full-priced products. If you are not sure about this,
please contact us before purchasing items with discounted sales price.
If you are not entirely satisfied with your purchase, you can contact us within 14 days
of the date you received it to arrange a return and refund or an exchange - whichever you prefer.
Return package unused and intact and we will refund you for the full purchase
price without shipping costs when it arrives back to us. If you would prefer an exchange
we will do this free of charge (except shipping costs).
Full refund basic requirements:
- All items must be in new condition
- Items must be returned with all original packaging and accessories
- Printed items (for example Tarot decks, books, diaries, journals) must be unopened and in their plastic wrap
- Silk, leather and suede bags must be unused
I've returned my item. How soon will I receive my refund?
If you selected to receive an instant refund to your credit card, then a refund was instantly requested and will show on your credit card statement within 3 business days. If you are returning the item for a refund to your original payment method, you should receive your refund within 10 days of the carrier having received your item.
I still haven't returned my item. How can I receive my refund?
Please note that we cannot refund under any circumstances,
in full or in part, if the items are not returned to us for any reasons. We offer returns for items within 14 days of receipt of shipment. You will need to return your items to us during this period.
If you have additional questions about refund or return policies, or, about products quality, please contact our customer service.