How to check my order status
If you need to know current status of your order please open my orders list from your personal section menu. Each order has column named "status" where displayed active stage of order processing. Status of each order can be (a) accepted - when you've just placed it; (b) waiting for payment - when order has been placed but payment is not completed yet; (c) paid - when payment has been processed successfully and order shipment procedure was allowed; and (d) shipped out - when order already is on its way to your shipping address.
For international delivery we use official national post operators of each destination countries respectively that usually provide the most reliable services among available shipping options. Standard delivery type is a registered airmail. But if you need any special delivery type - DHL or FedEx also can be used optionally.
Order Not Received / Delayed
Normally we provide tracking information (ID) for all sales orders sent by registered airmail. Generally airmail packages are fully trackable in most of countries all over the world but some national post operators, for example in United Kingdom (Royal Mail) and Australia (Australian Post) have different rules and don't provide actual tracking information for transitional destinations except final delivery notification, so if you're from UK or Australia and didn't receive package within 15 business days (3 calendar weeks) after shipment from one of our warehouses, please contact us - we will request your package status from post operator directly.
With international tracking ID you can request national post operator of your country for current status of your package.
For example, we provided here national post operators for the following countries:
USA - The United States Postal Service (USPS) https://www.usps.com/
Canada - Canada Post http://www.canadapost.ca/
United Kingdom - Royal Mail http://www.royalmail.com/
Germany - Deutsche Post http://www.deutschepost.de/
France - Site La Poste http://www.laposte.fr/
Spain - Correos https://www.correos.es/
Also when an order shipped internationally reaches the destination country, the package may be subject to customs clearance procedures
which can cause delays beyond original delivery estimates.
Tracking status displays "delivered" but package not received
Occasionally a carrier will scan a package as delivered before it arrives to your address.
If you've waited a couple of days and you still don't receive the package:
Most packages arrive by the estimated delivery date, listed in this section: Estimating your delivery date.
Item Missing from Shipment
If you're missing an item, check your personal section to open orders history and verify all the items in your order were in the same shipment. Sometimes your order can be split into multiple shipments (at no additional cost to you).
I have feedback about the carrier that delivered my package
If you have feedback about your experience with one of our carriers, please contact our customer service.